Terms and conditions.

Contract and general terms.
The contract is between you and the owners of Rooks' Retreat, Rachel and Paul Fallon. Your booking is for holiday purposes only, unless otherwise agreed in writing. The cottage is only let to those people specified on the booking form. No sub-letting is permitted.

Booking days.
Unless otherwise agreed, the cottage is booked from Saturday to Saturday. Dates for short break bookings will be agreed at the time of enquiry.

Arrival / departure times.
In order to ensure that we have time to prepare the cottage properly for the next guests, we request that guests leave the property by 10.30am and arrive after 3pm. 

Booking fee.
We do not charge a booking fee. We will confirm your booking upon receipt of the deposit.

Deposit.
A 25% deposit is required to confirm the booking. The balance is due 8 weeks before the holiday commences. Short breaks are payable in full at the time of booking.

Payment of balance.
The balance is payable 8 weeks before the start of your holiday or when the holiday is booked, if booking within 8 weeks of the start date. 

Payment method.
We accept payment by cheque or bank transfer (details on request). 

Cancellation policy.
Cancellations must be received in writing. Cancellations made before 8 weeks of the start of your holiday will result in the loss of the deposit. Cancellations made later than this may result in the loss of the full rental amount. 

In the event of a cancellation, we will try to re-let the cottage. If we are successful we will refund the balance less an administration charge of £50, at our discretion. 

Since we cannot guarantee that we will be able to re-let the cottage, we recommend that you take out your own holiday insurance. 

In the event that the cottage becomes unavailable due to circumstances beyond our control (e.g. fire, theft or damage), our liability will be limited to the amount of any payments received, which we will refund in full.  

Internet.
Please note that we have unlimited internet usage.

Details of how to connect to the internet will be made available on arrival.

Heating.
The cost of oil central heating and electricity is included in the rental price. The central heating system will be set on a timer appropriate for the season to ensure that you are comfortable and there are individual thermostats on the radiators. 

Complaints.
We hope that you have no cause for complaint during your stay, but in the event that there is a problem, you must contact us immediately to give us an opportunity to rectify the problem. If you feel that the problem has not been resolved, you must notify us of your complaint in writing, within 7 days of the end of your stay. 

Liability.
In the absence of negligence on our part, the use of the cottage and its facilities is entirely at your own risk.

Towels.
Whilst towels/tea towels/bath mats are provided free of charge, we would appreciate it if, on departure, they are put in the washing machine on a 40 degree wash (fast spin). Due to time constraints on a Saturday this helps the cleaner very much. Thank you in advance for your consideration.

Breakages and damage.
You are expected to leave the cottage in a similar condition of cleanliness as found on your arrival. You are liable for any damage or breakages. Please replace breakages with a similar product where possible. Damage or breakdowns must be reported to us as soon as possible to allow time to rectify the problem before the next visitors arrive.